Hackney Council Contacts

 

Adult social care

Benefits

For benefit enquiries, such as claiming benefits or a change in your circumstances:

Coronavirus information and support

Council tax

For council tax enquiries, such as paying for council tax:

Housing and homelessness advice

For housing and homelessness advice, such as help with finding a home:

Housing advice for council tenants and leaseholders

Tenants

Leaseholders

Housing repairs

Parking

  • visit parking

  • tel 020 8356 8877 for parking enquiries

  • tel 020 8629 1232 for parking payments, such as fines or permits

Payments

To make a payment for council services, such as paying council tax or rent:

Planning

Rubbish and recycling

For rubbish and recycling enquiries:

If your enquiry is about recycling:

General enquiries

For general enquiries:

  • tel 020 8356 3000

  • email info@hackney.gov.uk

  • chat to us online via the chat icon at the side of the screen

We’re open 8am to 5pm, Monday to Friday.

Hackney Council and the Police will prosecute anyone who is violent or abusive to a member of our staff.

If you call, it’s likely you’ll wait at least 4 minutes to speak to someone. It might take 10 minutes or more if we are busy.

You’ll talk to someone more quickly if you call before 9am. The quietest days to call are Thursdays and Fridays.

Complaints

You can make a complaint or give us feedback.

If you need to contact us about a complaint:

Hackney Service Centre

Address

1 Hillman Street

London

E8 1DY

Telephone

Email